+48 608 486 428 sales@dentalvisiongroup.pl

Customer information

1. OBJECTIVE

The Dental Vision is committed to confidentiality and privacy of your customers’ information. Therefore adopts practices that provide security and transparency in the unauthorized registration and use of data. This document aims to present the main guidelines of this policy.

2. DEFINITIONS

Customer: Any person or entity, who has an interest, purchase or acquire products and services to Dental Vision.

3. SCOPE

This policy applies to any action or person (natural or legal) who has access to customer information Dental Vision.

4. PRIVACY AND CONFIDENTIALITY

The Dental Vision guarantees to treat adequately all information received from its customers, especially personal data and financial information, treating them as confidential information.

All customers’ personal information will be treated as confidential information except with permission for public use.

Customers’ information cannot be used or transferred for their own benefit or third parties benefit, whether free or paid, without the prior consent of the customer.

It is prohibited for employees Dental Vision to induce other employees to commit illegal acts resulting from the treatment of customer confidential information.

5. INFORMATION COLLECTED DURING REGISTRATION AND ORDER PROCESS

The information is a subject to registration in our information systems according to the data below:

  • enterprise data (Name of Entity Legal address, tax identification number);
  • personal data (name, address);
  • financial data (bank);
  • records of purchased items, quantities and values;​
  • e-mails contact.

Dental Vision as well uses recognized and authorized technological tools (cookies, java, etc.) to confirm the identity, customize access and monitor usage, always seeking improvements and navigation features to the customers.

6. DATA COLLECTED BY DENTAL VISION

According to the provisions in force in the countries where Dental Vision operates, the information concerning the data provided by our customers by phone, stores or distributors are for exclusive use of Dental Vision and should be used only for the purposes for which they are assigned.

The Dental Vision uses the information provided by its customers for the purpose of data verification and implementation of trade negotiations concluded with these customers, regulatory traceability maintenance and with tax authorities and legal purposes and may also use the same for any internal actions that have connection with the customer, including marketing and promotion of its products actions.

Financial information collected is earmarked only for the purchase of goods and services for our customers.

7. PAYMENT METHODS

Payments can be made in the following ways:

  • MasterCard
  • VISA
  • American Express
  • Paypal
  • Cash transfer
  • Cash on delivery

8. SHIPPING & DELIVERY

All orders placed up to 17.00 p.m. will be sent within 24 hours.

Delivery Mode:

  • UPS
  • DHL
  • TNT
  • SPEEDMAIL

Costs of delivery are paid by the customer for orders less than 600 PLN excluding VAT.

9. EXCHANGE AND RETURNS

The deadline for returns is 14 days after the invoice date, in the original and intact packaging.

Only the reasons for the return / complaints, mentioning the purchase invoice number will be accepted written returns accompanied by document presenting.

Returns of orders less than 600 PLN excluding VAT are made without credit notes referring to the amount of delivery costs.